Hospitality Operations - Food and Beverage Management
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Run a restaurant that actually makes money

Master the operations, numbers, and leadership skills that separate thriving restaurants from struggling ones — built for managers and owners who are done learning the hard way.

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Hospitality Operations - Food and Beverage Management

I've seen firsthand that a well-trained team doesn't just work harder — they stay longer, sell more, and turn your floor into a profit engine.

Greg Werner

What you'll learn

What you'll be able to do

  • Build and manage a labor schedule that keeps service smooth and payroll under control
  • Read and act on a P&L statement to protect food cost and drive net profit
  • Design an onboarding and training system that cuts staff turnover
  • Run pre-shift meetings and floor plans that consistently deliver five-star guest experiences
  • Identify and fix the top operational leaks draining revenue in any restaurant
  • Handle supplier negotiations, inventory counts, and ordering cycles with confidence

How it works

A school that adapts to you

This isn't a set of static videos. Every lesson is generated live and tuned to where you actually are.

We learn your level

A quick placement check tailors your starting point so you're never bored or lost.

Lessons adapt as you go

Each lesson is written for your pace and your goal, adjusting as your skills grow.

Your AI coach keeps you moving

Checkpoints, feedback, and gentle nudges turn progress into a real result.

The curriculum

What's inside your school

6 modules · 28 lessons

1

Restaurant Operations Command

Build the operational foundation — systems, tools, and daily routines that keep every shift running like clockwork.

  • 1.1The Manager's BlueprintIncluded
  • 1.2Shift Management SystemsIncluded
  • 1.3Floor Plans and Section DesignIncluded
  • 1.4Pre-Shift Meetings That Actually WorkIncluded
  • 1.5Identifying and Fixing Operational LeaksIncluded
2

Staff Scheduling and Labor Control

Master the art of building smart schedules that keep service fully staffed while holding payroll to budget.

  • 2.1How Labor Cost WorksIncluded
  • 2.2Forecasting Sales to Build Your ScheduleIncluded
  • 2.3Building the Weekly ScheduleIncluded
  • 2.4Managing Overtime and Call-OutsIncluded
3

Financial Literacy and P&L Mastery

Read, understand, and act on your restaurant's financial statements to protect margins and grow profit.

  • 3.1Anatomy of a Restaurant P&LIncluded
  • 3.2Food Cost: Calculation, Targets, and VarianceIncluded
  • 3.3Beverage Cost and Pour Cost ControlIncluded
  • 3.4Prime Cost and the Numbers That Matter MostIncluded
  • 3.5Turning Financial Insights into ActionIncluded
4

Inventory, Purchasing, and Supplier Management

Control what comes in the back door — accurate counts, smart ordering, and confident supplier negotiations.

  • 4.1Inventory Counting Methods and CadenceIncluded
  • 4.2Par Levels and Ordering CyclesIncluded
  • 4.3Receiving and Storage Best PracticesIncluded
  • 4.4Supplier Relationships and NegotiationIncluded
5

Hiring, Onboarding, and Team Development

Build a reliable, high-performing team by hiring well, onboarding deliberately, and developing people continuously.

  • 5.1Hiring for Culture and CompetencyIncluded
  • 5.2Designing a 30-Day Onboarding SystemIncluded
  • 5.3Training Programs That StickIncluded
  • 5.4Reducing Turnover Through Retention TacticsIncluded
  • 5.5Coaching and Performance ConversationsIncluded
6

Guest Experience and Revenue Growth

Deliver consistently exceptional hospitality and leverage it to drive repeat visits, higher checks, and sustainable revenue growth.

  • 6.1Defining Your Guest Experience StandardIncluded
  • 6.2Handling Complaints and Service RecoveryIncluded
  • 6.3Upselling and Suggestive Selling TechniquesIncluded
  • 6.4Online Reviews, Reputation, and Local MarketingIncluded
  • 6.5Tracking Performance and Setting Growth GoalsIncluded

Who it's for

Is this you?

First-Time Managers

You just got promoted and need a real operational foundation — fast — before the job teaches you everything the hard way.

Independent Restaurant Owners

You're wearing every hat in the building and need tighter systems for cost control, scheduling, and team development to protect your margins.

Experienced GMs Leveling Up

You've been running restaurants for years but want sharper financial literacy and cleaner systems to take your operation to the next level.

Ambitious FOH Leads

You're ready to step up from senior server or shift lead into a true management role and want the full playbook before you get there.

Multi-Unit Operators

You're scaling beyond one location and need standardized hiring, training, and financial tracking systems that hold up across properties.

Struggling Turnaround Operators

Your restaurant has potential but the numbers aren't working — you need a systematic way to find the leaks and fix them before it's too late.

Questions

Frequently asked

Your teacher

A note from your teacher

On A Wait Hospitality

On A Wait Hospitality

I know where you are right now. You're managing a full floor, juggling a schedule that doesn't quite work, watching food cost creep up, and wondering why your best server just quit — again. You're good at this job, but nobody ever sat you down and showed you the whole system. You figured most of it out the hard way, under pressure, while the lunch rush was already through the door.

That's how almost everyone in this industry learns. And it works — until it doesn't. Until the P&L stops making sense, or overtime eats your labor budget for the third month in a row, or you realize you've onboarded the same role four times in a year. At some point, putting out fires stops feeling like management and starts feeling like the reason you can't sleep on Sunday nights.

This school exists because the restaurant industry deserves better than that. Every module I've built here came directly from problems I've seen on real floors — scheduling blind spots that inflate labor by thousands a month, inventory systems that create ghost shrinkage nobody catches, pre-shift routines that are a complete waste of ten minutes. I'm not going to give you theory. I'm going to give you the exact tools, thought processes, and conversations that change how you run your operation — starting this week.

We're going to go deep on the numbers, because you cannot manage what you don't understand. We're going to build your people systems, because your team is either your biggest asset or your biggest leak. And we're going to close every gap between where your restaurant is right now and where it should be performing. That's the promise of this school — not inspiration, but a real, working operator's playbook you can put to use immediately.

If you're ready to stop surviving the week and start running the business, I'm glad you're here. Let's get to work.

On A Wait Hospitality

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  • 6 modules, 28 lessons
  • AI-adaptive lessons tuned to your level
  • Quizzes & checkpoints to lock in progress
  • Your own AI learning coach
  • Learn on any device, at your pace
  • 30 days of full access